Clinical Applications Specialist, Europe
Europe

Exact Imaging has an exciting opportunity for a Clinical Applications Specialist, Europe (French Territory) to help make an impact. Under the general direction of the Vice President, European Operations with dotted line reporting to the Manager, Clinical Applications, the Clinical Applications Specialist (CAS), Europe role is to train, activate and provide continued applications support for products of Exact Imaging Inc.  The CAS will provide support in the areas of customer education, training and activation including ongoing monitoring and support.  In addition the CAS may be responsible for sales demonstrations and future clinical applications development. The CAS may resolve customer satisfaction issues as assigned and responds to suggestions for improvements and enhancements. The CAS will also work with engineering to test and provide feedback on new product developments, as well as interacting with marketing to develop marketing materials as required.

What you’ll be doing:

  • Customer Training and Activation

    • Provide pre-installation and post-installation clinical application support of high-resolution clinical ultrasound equipment
    • Develop and provide training for our customers on the use of newly acquired equipment
    • Develop and provide training for new sales staff

    Customer Support and Monitoring

    • The CAS will be responsible for continuous and ongoing customer support and monitoring of the customers technical and performance needs, including both technique and image analysis monitoring with corrective action as required

    Pre Sales Demonstrations

    • The CAS may be required to provide pre-Sales demonstrations of ExactVu™ ultrasound equipment and related clinical applications for prospective customers
    • Travel to and participate in trade shows, conferences and workshops as subject matter expert on high-resolution clinical ultrasound imaging techniques and applications.
    • Interaction with Sales Managers to manage customer expectations and facilitate the sale of systems

    Travel

    • Ability to travel approximately 70% - 80% of working time as required

    Product Enhancement / Development Responsibilities

    • Collect and provide user feedback for product development initiatives to enhance future products
    • Assist in evaluating new products/software where applicable 
    • Assist marketing with image atlas, website and brochure development as required

    Application and Product Development

    • Work with and maintain strong ties to luminary or partner labs
    • Collaborate with our partner labs to develop new products/ software using the ExactVu™ system

    Other

    • Other duties as assigned by Management

What you’ll need:

  • Graduate from accredited Ultrasound program and in good standing with specific credentialing body
  • A minimum of 3 years progressive clinical ultrasound experience either for a medical equipment manufacturer or in a clinical ultrasound facility
  • Experience in medical software and knowledge in imaging applications is required
  • Proficiency in using general office productivity software (Microsoft Office, etc.) for communication and documentation purposes
  • Experience working with ISO 9001/13485 quality standard desirable
  • Excellent presentation skills
  • Ability to execute training curriculum and professionally deal with a diverse set of problematic circumstances that surround difficult, demanding customer situations in a friendly and constructive manner
  • Desire to gain professional growth and exposure to medical device industry
  • Ability to travel approximately 70% - 80% of working time as require including overnight travel. Some weekend and international travel may be required
  • Fluent in French required
  • Fluent in other languages including German, Italian and Dutch is an asset
  • Sense of urgency, self-motivated, flexible
  • Excellent English communication skills, both verbal and written
  • Excellent interpersonal communication skills
  • Excellent organizational skills
  • Accuracy and strong attention to detail
  • Ability to lift a minimum of 25 lbs /10 Kg
  • Positive professional attitude, eager to learn from new and challenging opportunities
  • Ability to prepare high quality and reliable deliverables while working quickly, calmly and effectively under pressure from time constraints and deadlines
  • Ability to handle multiple tasks and priorities
  • Ability to work effectively as part of a team, as well as independently when necessary
  • Ability to respond to urgent situations appropriately by prioritization and focus
  • Ability to follow up on issues without guidance
  • Ability to lead and interact with peers in the clinical setting
  • Ability to mentor less experienced peers

What you’ll get:

  • Rare opportunity to make an impact in healthcare by supporting a team that is developing life-saving technology
  • Empowering environment that inspires great work, learning and development from an experienced leadership team that have had multiple successful exits in the past
  • Competitive compensation including performance bonuses, generous benefits and stock options in the company

Thank you to all applicants for your interest in the Company, but please apply only if the above minimum requirements are met. Exact Imaging will contact only the candidates selected to advance in the hiring process.

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© 2019 Exact imaging
ExactVu™, Exact Imaging™, PRI-MUS™, FusionVu™, Cognitive Assist™ and ExactVu Micro Doppler™ are trademarks of Exact Imaging.
ExactVu™ micro-ultrasound system is available for sale in the European Union (CE Mark), the United States (FDA 510(k) clearance), and in Canada (Health Canada license).